App support
Help with the D2D Blitz mobile app — and a real person to email if this page doesn't cover it.
Email support
Write to support@d2dblitz.com and we'll get back to you within one business day. Telling us your account email, your device, and what you were doing when it went wrong gets you a fix considerably faster.
Common questions
Can't sign in
Use the email address your manager invited. Tap “Forgot password?” on the sign-in screen to reset it. If you've never had an account, tap “Create Account” and your manager can add you to a blitz once you're set up.
Location tracking isn't recording
Route tracking needs location access set to “Always” so it keeps recording when your screen is off. Open your device Settings → D2D Blitz → Location and choose Always. Tracking only runs while a shift is active and stops when you tap End Session.
Sales aren't syncing
The app keeps working without signal and uploads when you're back online. If something still looks missing after you have service, pull down to refresh on the dashboard, then contact us if it hasn't appeared.
I don't see a blitz to join
Open Find a blitz from the dashboard to browse what's currently open. If a blitz you expect isn't listed, it may not be open for signup yet — check with your manager.
Your data
Our Privacy Policy explains what the app collects and why, including location. You can ask us to delete your account and personal data at any time from the account deletion page — you don't need the app installed to do it.